Refund policy

Our 30-Day Happiness Guarantee

Every Ashford Goods product comes with a 30-day guarantee. Use it for 30 days. If you don't love it, send it back and we will give you a full refund of the purchase price. (On Holster Pack this same guarantee is called the 30-Day Carry Test. Same 30 days, same terms.)

How it works

• You have 30 days from the day your order is delivered to ask for a refund.
• Normal use during the 30 days is fine. That is the point of trying it.
• Email us at holsterpack@gmail.com with your order number and the word "Return". We will reply with the return address and simple instructions.
• Send the item back with all of its parts and accessories. Items that come back damaged by misuse, cut, or altered are not eligible.
• Once we receive the item, we refund the full purchase price of the returned item to your original payment method. Your bank or card issuer may take a few extra business days to post it.

Return postage

You pay the postage to send the item back to us, and we recommend a tracked service. For large items such as Rink Lights, please keep the original box: it is the safest way to send the board back. Original shipping charges are not refundable. If an item arrived damaged or defective, or we sent the wrong item, we cover everything and will send a replacement or a full refund, your choice.

Bundles and free gifts

You can return any unit from a bundle. Because bundle pricing depends on the number of units you keep, the refund for one unit from a bundle is the amount you actually paid for that unit after the bundle discount. Free gifts and free warranties do not need to be returned and are not refunded, since you paid nothing for them.

Exchanges

Want a different color or size? Email us within the same 30 days and we will help you swap it. The quickest way is to return the original for a refund and place a new order for the one you want.

Lifetime Warranty (Holster Pack)

Holster Pack orders that include our free Lifetime Warranty are covered for defects in materials and workmanship (zippers, stitching, buckle, elastic holster) for as long as you own the pack. Email us a photo of the problem and your order number, and we will replace the pack. Normal wear and tear, misuse, and damage from alterations are not covered.

Questions

Email holsterpack@gmail.com and a real person will answer.